Hiver chrome extension

Collaboration tool designed to optimize team efficiency and streamline customer service operations. Primarily integrated with Gmail, Hiver transforms the familiar email platform into a powerful shared inbox, enabling teams to manage, assign, and track emails without leaving their Gmail environment. This integration is particularly beneficial for organizations that rely heavily on Gmail for communication, as it allows for seamless workflow management.Hiver's Live Chat feature is designed to enhance real-time customer support by integrating a live chat widget directly into Gmail. This tool allows businesses to instantly connect with customers on their website, offering a hassle-free way for customers to reach out and get their queries answered quickly. Key features include the ability to assign incoming customer chats to specific agents within Gmail, use custom chat templates for recurring issues, and share chat transcripts for faster cross-team collaboration. Hiver's Live Chat also prioritizes issues to avoid duplicate responses, with features like automated warning emails for missed chats, easier escalation processes, and collision alerts to prevent conflicting responses. Hiver includes an 'Email Capture' feature to increase sales conversions and a customer satisfaction survey option at the end of each chat to drive customer engagement. The chat widget is customizable to fit brand guidelines and can be managed from anywhere using the Hiver Chat mobile app. This integration of chat support within Gmail streamlines customer service processes, making it easier for teams to provide efficient and effective support.Integrations include Aircall, Asana, Jira, Okta, QuickBooks, Salesforce, Slack, and WhatsApp. You can also connect Hiver

A variety of productivity tools, including saved replies and basic automations, helping you to manage your emails more efficiently.However, not all tools may suit everyone, and you might be searching for the best Hiver alternatives. In this case, you should look for shared inbox tools that offer similar features and benefits but may better meet your specific needs.Email management software is continually evolving, with numerous alternatives available that provide similar features to Hiver. Some of these tools may even offer additional features or benefits that Hiver doesn't. So, while Hiver is a robust tool, it's always a good idea to explore other options to find the one that best fits your requirements.Zoho DeskWhile Hiver offers a host of features, you might find Zoho Desk, another top-rated shared inbox tool, more suitable for your team's unique needs. As one of the best Outlook shared mailbox alternatives, Zoho Desk provides robust email collaboration features that can streamline your workflows and enhance productivity.Zoho Desk offers a shared inbox that promotes team collaboration, a unique feature that allows you to build a knowledge base, and live support capabilities for managing collaborative emails efficiently. These features can significantly enhance your team's ability to handle customer queries and issues.The tool also comes equipped with automation features and satisfaction surveys, which can streamline your customer support processes and ensure high customer satisfaction levels. Moreover, Zoho Desk's seamless integration with other Zoho products can further enhance your business operations.One of the crucial aspects that might sway your decision towards Zoho Desk is its cost-effectiveness. With plans starting at just $14 per agent per month, it's a suitable choice for small to medium-sized teams. Plus, you can access a free plan to explore Zoho Desk's basic features before deciding on a commitment.FreshdeskNext on our list of Outlook shared mailbox alternatives is Freshdesk, a versatile Shared Inbox Software that not only offers a shared inbox for managing email, but also integrates your Facebook and Twitter conversations. This feature is particularly useful for companies that want to stay on top of their social media interactions as well as their email correspondence.In addition to being a robust tool for email collaboration, Freshdesk also includes a knowledge base builder. This allows you to store important information and access it easily, which can be a real time-saver when dealing with frequent customer queries. And, if you need to speak to a customer directly, Freshdesk

Le 98,5 FM demeure la radio la plus écoutée à Montréal, mais pour la première fois, cet hiver, ICI Première réussit à dépasser sa principale station concurrente dans certains créneaux en journée. Pénélope McQuade fait maintenant mieux que Nathalie Normandeau en fin de matinée, alors qu’Alec Castonguay prend aussi les devants sur Luc Ferrandez à l’heure du midi. L’absence en matinée durant tout le mois de décembre de Paul Arcand, qui demeure la locomotive du 98,5 FM, pourrait s’être répercutée sur l’ensemble de la programmation.Attirant près de 63 000 auditeurs à la minute, Pénélope a atteint cet hiver le deuxième rang des émissions de radio les plus écoutées à Montréal, tous créneaux confondus.Puisqu’il faut se lever, la matinale animée d’ordinaire par Paul Arcand, reste encore et toujours l’émission numéro un dans la métropole. Mais avec 78 000 auditeurs à la minute, elle aura vu cet hiver son auditoire fondre de 13 % en moyenne. 23% Il s’agit du pourcentage des parts de marché que détient le 98,5 FM dans le centre de Montréal. Après avoir accusé un important recul à l’automne, le 98,5 FM fait à tout le moins du surplace en matinée du point de vue des parts de marché.C’est ce que révèlent les dernières données sur les habitudes d’écoute, comptabilisées par la firme Numeris entre la fin novembre et la fin février. À noter que ces chiffres prennent en compte les audiences du mois de décembre, lors duquel Paul Arcand était absent des ondes. À lire aussi Quand

Assist you with their experiences, but for specific use cases and queries, team members require close 1:1 support. This is mostly missing from most open source helpdesks. Sometimes ‘free forever’ is simply an eyewash. There are hidden costs involved While most open source helpdesk software identifies as ‘free forever’ tools, this is not always true. There are either hidden costs or hidden terms and conditions available that make these tools expensive. For example, Tidio offers a free plan, but it only handles 50 conversations per month. This can be a massive limitation for growing companies, forcing them to opt for premium plans instead. As your customer base grows, you will need a scalable helpdesk software that accommodates more conversations. Usage limitations or hidden costs can be a major roadblock. Introducing Hiver: an affordable alternative to open source helpdesk If you are looking for an affordable, scalable alternative to open source helpdesk ticketing systems, we recommend: Hiver. Here’s why: Rating: 4.6/5, 1000+ reviews Hiver’s multi-channel helpdesk is perfect for customer support and ITSM teams. It is easy to use, scalable, and can accommodate unlimited users. Hiver’s notable features include: Respond to customer queries instantly and automate repetitive responses with 24/7 chatbot.Deliver personalized customer support on customers’ preferred channels like WhatsApp, chat, or email. Create an insightful knowledge base to help customers find the answer to queries on their own Manage voice-based workflows, offer voice support, and log phone conversations to track support queries Hiver offers a 7-day free trial. Its pricing